About Position:

We are seeking an experienced QA Lead with 6+ years of experience to lead quality assurance initiatives for Salesforce Service Cloud implementations.

Role: Salesforce Automation QA - AccelQ
Location: All Persistent Locations
Experience: 6+ Years
Job Type: Full Time Employment
Mandatory Mention 3 skills: Salesforce,Salesforce Automation testing in AccelQ tool, Service Cloud

What You'll Do:

QA Leadership: Own end-to-end QA strategy, planning, and execution for Salesforce Service Cloud programs
Automation (AccelQ): Design, develop, and maintain scalable automation frameworks and reusable assets using AccelQ
Service Cloud Testing: Validate key functionalities including Case Management, Omni-Channel, Knowledge Base, and Service Console
Workflow & Integration Testing: Ensure quality across case lifecycle, routing, SLAs, and integrations with external systems
CI/CD & Test Execution: Integrate automation suites with CI/CD tools (e.g., Jenkins, Azure DevOps, Copado) and manage regression cycles
Defect & Quality Management: Drive defect lifecycle, quality metrics,



reporting, and release readiness
Stakeholder Collaboration: Work closely with business, product, and technical teams to ensure comprehensive test coverage

Expertise You'll Bring:

6+ years of QA experience with 4+ years in Salesforce testing
Solid expertise in Salesforce Service Cloud processes and data model
Hands-on experience with AccelQ automation (must-have)
Experience in functional, regression, integration, and validation testing
Strong understanding of:
o Case lifecycle, Omni-Channel routing, entitlement & SLA management
Experience in API testing (REST/SOAP) and integrations
Exposure to CI/CD pipelines and Agile methodologies
Proven experience in leading QA teams and driving automation adoption
Strong stakeholder management and communication skills
Ability to drive quality ownership and continuous improvement initiatives
Experience with multi-cloud Salesforce implementations
Exposure to

📌 Salesforce Automation QA (Pune)
🏢 Persistent Systems
📍 Pune