We are looking for a Senior Customer Success Lead – Campaign Management to own strategic client relationships while mentoring a team of Customer Success professionals. This is a high-impact, hybrid role combining individual account ownership with team leadership, focused on e-commerce performance marketing clients. You will drive client growth, lead escalations, improve processes, and collaborate with cross-functional teams to deliver exceptional campaign performance.
Key responsibilities:
Own and grow a portfolio of high-value e-commerce performance marketing accounts
Lead strategic client conversations, including campaign strategy, QBRs, account growth, renewals, cross-sell, and upsell opportunities
Mentor, review, and guide junior Customer Success/Account Management team members
Act as the primary escalation owner, proactively managing account health, delivery risks, and churn signals
Build and standardize Customer Success processes, SOPs, playbooks, onboarding workflows, reporting cadences, and documentation
Ensure seamless client onboarding and collaborate with Campaign Management, Media
Buying, Creative, Analytics, and Sales teams to drive successful outcomes
Qualifications:
2–4 years of Customer Success or Account Management experience in AdTech, MarTech, SaaS, or Performance Marketing, managing e-commerce clients.
Robust understanding of Google Ads, Meta Ads, Google Analytics, with experience driving campaign strategy, QBRs, renewals, account growth, upsell, and cross-sell.
Proven ability to own client relationships, lead escalations, mentor junior team members, and collaborate with Campaign, Creative, Media, and Analytics teams.
Experience building or improving Customer Success processes, SOPs, playbooks, client onboarding, and reporting frameworks in a fast-paced environment.
Hands-on experience with Notion, Asana, Trello, Monday.com, or ClickUp; familiarity with HubSpot, AppsFlyer, Branch, Trackier, DSP/Programmatic, or Hyperlocal Advertising is a plus.
📌 Account Manager (Pune)
🏢 DeltaX
📍 Pune