Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry.
CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises.
We are constantly seeking to engage with enthusiastic people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.
Responsibilities
● Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to be able to support external stakeholders of the software platform.
● Respond to customer queries in a timely and accurate way, via phone, email, or chat
● Identify customer needs and help customers use specific features
● Analyse and report product malfunctions (for example, by testing different scenarios or
impersonating users)
● Update our internal databases with information about technical issues and useful
discussions with the team.
● Share feature requests and effective workarounds with team members
● Inform customers about new features and functionalities
● Follow up with customers to ensure their technical issues are resolved
● Gather customer feedback and share it with our Product, Sales, and Marketing team
Skills and Qualifications
● Graduates in any discipline with excellent verbal and written communication skills
● Experience as a First-line Technical/Product Support Specialist/Customer Support or
similar role
● Positive analytical, problem-solving, and system thinking ability
● Fam
📌 Product Support Specialist (Thiruvananthapuram)
🏢 CareStack™ - Dental Practice Management
📍 Thiruvananthapuram
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