Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence is seeking to hire a Service Support Manager for GGB US Mid-Market vertical. As the Service Support Manager for GGB US Mid-Market vertical, you will be responsible for Client Service.
Service Support Manager plays a crucial role in:
Managing customer support operations.
Ensuring high-quality service delivery
Promoting customer satisfaction
They combine technical expertise, leadership skills,



and a customer-centric approach to drive excellence in service support within an organization.
Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present Onshore (branches). Exposure to Transition/onboarding of service, Onshore travel experience and Insurance certification is a definite plus.

How you'll make an impact

Responsibilities:
Act as the primary point of contact for the branch, providing comprehensive support
Responsible for end-to-end support of the policy lifecycle services
Participate in renewal review meetings alongside Producer, CSM and sales team
Support a team of 5-7 Client Service Managers at the branch
Take Proactive measures to initiate pre- and post-renewal activities promptly
Monitor and follow up on triggered activities, ensuring their accuracy

📌 Senior Analyst (India)
🏢 Gallagher
📍 India