Location: Mira road Mumbai

Reporting To: Trustee / Director
Role Overview

The General Manager – Operations will be responsible for overseeing end-to-end operational excellence of the institution, ensuring seamless management of facilities, administration, infrastructure, compliance, vendor partnerships, and campus support services. The role requires strategic leadership, operational expertise, and solid execution capabilities to maintain high standards of efficiency, safety, and stakeholder satisfaction across the institution.

Key Responsibilities
Facility & Infrastructure Management
Oversee complete facility operations including housekeeping, security, cafeteria, transport, maintenance, and utilities.
Ensure smooth functioning of all building systems including HVAC, electrical, plumbing, elevators, DG sets, and fire safety systems.
Develop and implement preventive and breakdown maintenance schedules
Maintain high standards of hygiene, cleanliness, safety, and campus upkeep.
Monitor energy utilization and drive sustainability initiatives wherever feasible.





Administration & Campus Operations
Manage overall campus administration including space allocation, asset management, utility management, and inventory control.
Ensure efficient functioning of all support services across departments and campuses.
Oversee cafeteria and food services ensuring hygiene, quality, and FSSAI compliance.
Establish and improve operational SOPs, policies, and service standards.
Drive operational efficiency and continuous process improvements.

Vendor & Contract Management
Identify, evaluate, onboard, and manage vendors for operational and facility services.
Negotiate contracts, monitor SLAs, and ensure timely and quality service delivery.
Conduct periodic vendor performance reviews and corrective actions.
Optimize operational costs while maintaining service quality standards.

Compliance & Risk Management
Ensure adherence to all statutory compliances including labor laws, fire safety n

📌 GM Operations (Mumbai)
🏢 N. L. Dalmia Educational Society
📍 Mumbai