We are looking for a detail-oriented and customer-centric Manager - PPI Customer Operations to own the end-to-end operational lifecycle of our Prepaid Payment Instruments (PPI) customer base. This is a newly created role that sits at the heart of our PPI business—covering customer KYC, CKYC integration, Video KYC, wallet lifecycle management, corporate wallet onboarding, and PPI closure handling. You will ensure every PPI customer interaction is operationally seamless, fully compliant with RBI PPI Master Directions, and aligned with our commitment to customer experience excellence.
What You'll Do
Customer KYC & Onboarding
Own the PPI customer KYC process—including minimum KYC (mobile-verified), full KYC (OVD-based), and re-KYC workflows—ensuring compliance with RBI KYC Master Directions and PPI Master Directions
Define and maintain KYC SOPs, document acceptance criteria, and rejection workflows; minimise KYC drop-off rates while maintaining compliance integrity
Coordinate with the Compliance team for high-risk customer assessments, PEP screenings,
and adverse media checks at the customer onboarding stage
Track KYC funnel metrics—submission rates, approval rates, rejection rates, and re-KYC completion rates—and drive continuous improvement
CKYC Integration & Monitoring
Own the operational interface with the Central KYC Registry (CKYC)—managing CKYC record uploads, searches, downloads, and exception handling
Ensure all eligible PPI customers are linked to or seeded with CKYC records as required by RBI regulations; maintain CKYC match rates above defined thresholds
Monitor CKYC integration health—track API success rates, failure categories, and processing queues; coordinate with the technology team for issue resolution
Maintain CKYC audit trails and ensure records are available for regulatory inspection and internal audit
Video KYC (V-CIP) Operations
Manage the Video Customer Identification Process (V-CIP) operations for PPI full KYC upgrades—inc
📌 Manager - PPI Customer Operations (India)
🏢 Olik Global
📍 India
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