DEXOps (digital experience operations) focuses on improving employee
productivity by monitoring, measuring, and improving the digital workplace
experience across devices, applications, and IT services. This role leads the
design, delivery and integration of the analytics capability for Digital
Experience Operations.The focus is on continuous improvement of employees’
digital experience. You will architect robust ingestion and transformation
frameworks, designing, building and scaling the data solutions using Microsoft
Fabric / Azure, Nexthink and ServiceNow. Working across ITSM, Employee
Experience, ITOM and AI-enabled operations, the role will provide the insights,
analytics datasets and feedback loops for automation.

This is not just a pure data engineering role; it requires understanding of
Digital Employee Experience, EUC operations, ITSM data and tools such as
Nexthink, ServiceNow and Intune.

DEX Responsibilities Analyse sentiment, DEX scores, endpoint health,
application performance and incident trends. Measure whether digital solutions
improve or harm employee experience.



Identify recurring employee pain points and
support proactive remediation and automation use cases.

Data Architecture & Pipeline Engineering: Design and maintain robust data
pipelines within Microsoft Fabric / Azure, integrating technical (Nexthink,
Intune, ITOM), operational (ServiceNow, timesheets), and experience (surveys,
sentiment) datasets.

Microsoft Fabric / Azure platform delivery
Build governed data lake, warehouse and semantic-layer capabilities for
measuring impact of digital solutions, services and changes on employee
experience.

Governance, security and data quality
Embed risk, security, lineage, access control and data quality standards into
all data products.

Insight Generation & Visualization: Build Power BI pipelines, dashboards and
visualisations to turn DEX, ITSM, endpoint and employee experience data into
actionable insights.

Automation and AI Operations Enablement

📌 DEX-SIAM Manager (Bengaluru)
🏢 KPMG Global Services
📍 Bengaluru