About The Role

We are looking for a hands-on and analytically sharp Manager - Payment Operations to own the end-to-end payment processing, reconciliation, and settlement engine of our RBI-licensed Payment Aggregator (PA) and Prepaid Payment Instruments (PPI) business. You will ensure that every transaction flowing through our platform—across UPI, cards, net banking, wallets, and NACH—is processed accurately, settled on time, and fully reconciled. You will also anchor the recon and settlement operations for our card programme and manage fraud monitoring and dispute operations. This is a mission-critical role at the intersection of technology, finance, and operations.

What You'll Do

Transaction Processing & Monitoring

Own the end-to-end transaction lifecycle—payment initiation, processing, success/failure handling, and final settlement—across all payment modes (UPI, cards, net banking, wallets, NACH/e-NACH)
Set up and maintain real-time monitoring dashboards for transaction success rates, latency, failure categories, and exception volumes; define and enforce SLA thresholds




Investigate and resolve payment failures, stuck transactions, and gateway errors in coordination with technology and banking partners
Track and report daily/weekly/monthly payment KPIs to senior management, flagging anomalies and root causes proactively

Reconciliation & Settlement Operations

Own the full reconciliation suite: T+0/T+1 transaction recon, corporate reconciliation, switch settlement, PG settlement, TPAP recon, on-us recon, escrow monitoring, and failed transaction recon—ensuring zero unreconciled breaks at end-of-day
Manage daily settlement cycles with acquiring banks, payment networks, and NPCI; ensure funds are received and disbursed within RBI-mandated timelines
Coordinate with the Escrow & Banking Operations team for nodal account movements and settlement fund management
Maintain accurate settlement MIS and provide inputs to the Finance team for revenue recognition and ledger

📌 Manager - Payment Operations (India)
🏢 Olik Global
📍 India