Senior Analyst- Customer Services (Bengaluru)

Senior Analyst- Customer Services (Bengaluru)

10 Aug
|
Pratt & Whitney
|
Bengaluru

10 Aug

Pratt & Whitney

Bengaluru

Date Posted:

2026-08-02

Country:

India

Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type:

Hybrid

Who We Are:

At RTX, the world's largest aerospace and defense company, 185,000 excellent minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

As a Senior Analyst in the Customer Programs team, you will be responsible for addressing the in-service quality and cost drivers for General aviation, Business aviation,



Regionals and Helicopter programs. You will have the opportunity to participate and influence the mitigation and corrective action on a part / engine, which could affect the safety, reliability, maintainability & availability of a product or the cost of operation of P&WC; engines.

You will:

Act as a customer programs expert, analyzing fleet issues and collaborating with cross-functional teams to resolve them effectively.
Conduct product performance and reliability analyses across the assigned fleet population.
Analyze engine field issues to support quality and safety risk assessments.
Evaluate safety-related issues and prepare materials for reviews with regulatory authorities such as TCCA.
Support enhancements to Instructions for Continued Airworthiness (ICA).
Ensure adherence to Quality & ensure processes are in compliance with Customer Service Operating Procedures (CSOP)
Deliver Process Improvements & d

📌 Senior Analyst- Customer Services (Bengaluru)
🏢 Pratt & Whitney
📍 Bengaluru

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