About the role
We are looking for a meticulous and finance-savvy Manager – Escrow & Banking Operations to own one of the most regulated and critical functions in our RBI-licensed Payment Aggregator (PA) and Prepaid Payment Instruments (PPI) business. You will be responsible for ensuring that funds held in PA escrow accounts and PPI customer fund accounts are managed, reconciled, and disbursed in strict accordance with RBI PA and PPI Master Directions respectively. This role demands a rare combination of treasury operations expertise, banking relationship management, and regulatory precision across two distinct but interlinked fund management regimes.
What you'll do
PA Escrow Account Management
Own the day-to-day management of all PA escrow accounts as mandated by RBI—ensuring funds collected from customers on behalf of merchants are held, tracked, and disbursed within prescribed timelines.
Ensure escrow account operations comply fully with RBI PA Master Directions, including fund holding periods, permissible credits/debits, and prohibition on lien or hypothecation.
Maintain real-time visibility into escrow account balances, pending settlements, and float positions; produce daily escrow MIS for senior management.
Coordinate with the Finance team for accurate ledger entries, provisioning, and month-end escrow reconciliation.
PPI Customer Fund Management
Own the management of customer funds held against outstanding PPI balances (wallets/prepaid instruments) in the designated bank account as required under RBI PPI Master Directions.
Ensure the PPI customer fund account is maintained with an RBI-approved scheduled commercial bank and that the balance at all times equals or exceeds the aggregate outstanding PPI liabilities—monitored on a daily basis.
Manage the reconciliation of PPI issuance, loads, redemptions, transfers, refunds, and expirations against the customer fund account balance; ensure zero discrepancy between system-of-record PPI liabilities and actual ba