About Position:

We are seeking a proactive and customer-focused L1 NOC Engineer to join our Network Operations Center team. The L1 NOC Engineer serves as the first point of contact for customers and internal users, responsible for monitoring business-critical platforms, handling support tickets, performing first-level troubleshooting, and ensuring timely escalation of complex issues. The ideal candidate will have hands-on experience in IT support, network operations, monitoring tools, and incident management processes. This role is critical in maintaining service availability, ensuring SLA compliance, and delivering excellent customer support experience across multiple Info Vista product lines, including Vista Test, Vista View, TEMS, Planet, Hammer, and internal IT services.

Role: NOC Engineer
Location: All Persistent Location
Experience: 3 to 7 years
Job Type: Full time Employment

What You'll Do:

Receive, log, categorize, and assign supporter quests received through ticketing portals, email, and phone channels.
Perform accurate incident severity classification (P1, P2, P3, P4)



based on established guidelines.
Provide first-level troubleshooting and resolution using runbooks, knowledge base articles, and standard operating procedures.
Achieve and maintain First Call Resolution (FCR) targets for assigned incidents.
Ensure all tickets contain detailed, accurate, and timely updates throughout their lifecycle.
Manage support cases across all supported product lines and internal IT services.
Maintain ownership of tickets until resolution or successful handover to the appropriate resolver group.
Perform continuous monitoring of production environments, platforms, applications, and integrations.
Monitor dashboards and alerting systems to identify service disruptions, performance degradation, and anomalies.
Acknowledge and triage alerts within agreed response time objectives.
Investigate alerts, correlate related incidents, and initiate appropriate response actions.
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📌 NOC Engineer (Pune)
🏢 Persistent Systems
📍 Pune