Location: Adaptable across ASEAN and India (no relocation provided)
What You'll Do
You will be primarily responsible for sales operations activities working closely with multiple cross functional teams across Sales, Finance, Operations, Supply Chain etc.
You Shall Be Responsible For
Funnel/Forecast process – Establish close interlocks with relevant teams to track health of funnel; Ensure funnel discipline; Highlight risks by monitoring large deals and be integral part of the commit call cadence
Escalations / Commission Issues – Oversee & close any escalations/ Commission issues by connecting all relevant stakeholders; providing guidance, oversight to team
NYR - Govern, Facilitate, Coordinate, Oversee the NYR process across APJC across account transfer, goal-sheet target distribution, SHARE hierarchy, goaling & compensation (incl. KSO, SPIFFs) etc
Complete ownership of all Compensation/SPIFF/Incentives/Sales recognition programs
Change management - any operational implications because of GTM changes, NYR updates etc
Responsible for providing feedback to relevant stakeholders on system improvements (incl. Anaplan, SFDC etc) and consequent adoption of tools across the sales operations community
Responsible for identifying “sales operations improvement initiatives”; build actionable plans that can get executed, and directly lead specific initiatives
AI-first mindset: Identify automation initiatives and workflow improvement ideas
Experience with tools like Power BI. Proficiency in AI tools like Claude etc
Align operations with Cisco's overall strategic priorities, provide feedback to leadership. Become a trusted advisor for the APJ SP Leadership Team; Support APJ SP Leadership in making critical business decisions providing solid fact-based analysis
Who You'll Work With
The APJC SPO team is responsible for business intelligence, growth identification, market and sales strategy, planning, field enablement and sales opera