Position Title: ServiceNow OCM – Functional Consultant
Location: Hyderabad, Bengaluru, Chennai, Noida, Pune, Navi Mumbai
Work Mode: Hybrid

Job Summary
We are seeking a ServiceNow Organizational Change Management (OCM) Functional Consultant to lead change strategy, stakeholder engagement, communications, training, and adoption for ServiceNow-enabled transformations. You will define and execute OCM plans using the ServiceNow platform (OCM capabilities, Surveys & Assessments, Employee Center, Knowledge, and Performance Analytics) and partner with program, product, and technical teams to deliver measurable adoption and value realization.
Roles
Primary OCM lead for ServiceNow programs, driving change strategy, planning, and execution.
Trusted advisor to business sponsors, product owners, and platform leaders on adoption and value realization.
Facilitator of workshops, stakeholder engagement, and executive updates.
Owner of change impact assessments, communications and training plans, and readiness management.




Coordinator for change agent networks and site champions across business units and geographies.
Responsibilities
Strategy and Planning
Develop the OCM strategy, governance model, and change roadmap aligned to program scope, milestones, and business outcomes.
Conduct stakeholder analysis, change impact and readiness assessments; define mitigation plans and resistance management approaches.
Establish success metrics, adoption KPIs, and value realization frameworks tied to program OKRs.
Delivery and Execution
Build and manage OCM plans in ServiceNow (or equivalent): communications, training, sponsorship, coaching, and change activities.
Configure and leverage platform capabilities such as Employee Center for campaigns, Knowledge for enablement content, and Surveys & Assessments for readiness checks and pulse feedback.
Orchestrate end-user enablement: role-based training, job aids, quick reference guides, and in-platform help.
Plan and run pilots, phased rollouts, and

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