HCLSoftware, founded in 2019, is the software business division of HCLTech. We develop, market, and sell software products across various categories, including Business & Industry Applications, Cybersecurity, Data & Analytics, AI & Intelligent Operations, Sovereign Collaboration, Total Experience, and Specialized Software. We drive customer success through continuous product innovation, serving over 20,000 organizations, including many Fortune 100 and Fortune 500 companies.
Role Overview
As an ITSM Functional Consultant, you will be the bridge between complex business requirements and technical execution. You will lead the design and implementation of high-level integration scenarios, specifically focusing on eBonding and the HCL ITSM ecosystem. Your role is pivotal in driving the full project lifecycle, from initial scoping and Proof of Concept to final production deployment and hypercare.
Key Responsibilities
1. Solution Design & Integration
• Define High-Level Design (HLD): Document and explain integration approaches and scenarios.
• Lead POCs:
Spearhead the design and development of Proof of Concepts for both ITSM and non-ITSM tool integrations.
• eBonding Expertise: Configure and develop connectivity solutions between the external (ITSM or Non-ITSM) System and HCL IT Service Management tool.
• Scalability: Create standardized documentation from current integrations to be leveraged by other Functional Consultants in future projects.
2. Project Lifecycle & Implementation
• End-to-End Delivery: Drive technical onboarding projects in close collaboration with Project Managers & other Technical team / Consultants.
• Stakeholder Engagement: Actively participate in implementation discussions with internal/external stakeholders and executive management.
• Requirements Management: Gather and manage functional requirements for implementing the requested functionalities.
• Validation: Assess project scope and commercial feasibility before project initiation.
• Testing & Dep