Summary

Position Summary

The ServiceNow Developer provides L3 production support, troubleshoots complex platform issues, and delivers timely technical solutions across ServiceNow IT Service Management, HR Service Delivery, integrations, workflows, and platform configurations.

The role is responsible for diagnosing and resolving customer-reported issues, failed workflows, integration failures, performance bottlenecks, and code-related defects. The ServiceNow Developer manages issues through the full resolution lifecycle, from initial investigation and root-cause analysis through solution implementation, validation, customer communication, and post-resolution support.

The role works closely with customers, internal support teams, product teams, senior developers, and Support Leads to ensure incidents and technical issues are resolved within defined service levels, with a robust focus on technical quality and customer satisfaction.

Work you'll do

As a Software Specialist Engineer II on the ServiceNow team, you will be responsible for:





Provide L3 production support for complex ServiceNow platform issues across IT Service Management, HR Service Delivery, integrations, workflows, and platform configurations
Diagnose and resolve escalated incidents, failed workflows, integration failures, performance issues, and code defects across development, test, and production environments
Manage issues through investigation, root-cause analysis, solution implementation, validation, and post-resolution support
Communicate status, technical findings, and resolution updates with customers, stakeholders, and internal teams throughout the incident lifecycle
Contribute to operational stability by documenting solutions, improving support practices, and mentoring junior team members as needed

The team

The ServiceNow team provides advanced production support for ServiceNow applications and platform capabilities. The team focuses on resolving complex incidents, restoring services, add

📌 ServiceNow Developer (Hyderabad)
🏢 Deloitte
📍 Hyderabad