At JPMorganChase, you'll be at the forefront of delivering exceptional customer
service, where each day presents the same opportunities to make a meaningful
difference. You'll engage in creative and exciting work, consistently offering
innovative solutions and options to assist our valued customers. While the
duties may be routine, your role remains dynamic and impactful, enabling you to
build robust relationships and contribute to our business success.

As a Specialist I in Collections at JPMorganChase, you will be the first point
of contact for our clients, providing exceptional customer service for various
financial products. Your role involves handling calls, building strong customer
relationships, and offering innovative solutions to meet client needs. You'll
thrive in a fast-paced call center environment, leveraging your communication,
multitasking, and results-oriented skills. You will be working within a
well-defined framework, performing routine tasks and following established
procedures, with any non-standard issues referred to your supervisor.

Job responsibilities




* May manage upwards of 100 calls daily, delivering comprehensive support for
financial products
* Utilizes customer service expertise to interpret needs and deliver continuous
insights
* Navigates multiple computer systems with efficiency, demonstrating
adaptability and resilience
* Excels both independently and collaboratively, driving team success and
achieving goals
* Follows all regulatory and departmental practices and procedures diligently
* Takes ownership of each customer interaction while treating them with respect
and responding with empathy

Required qualifications, capabilities, and skills
* Communication, negotiation, information gathering, and decision-making skills
* Customer interaction and support skills with at least 1 year of experience in
phone or face-to-face settings, while being able to multitask with computer
systems and work accurately
* Ability to manage complex custo

📌 Collection Specialist I (Mumbai)
🏢 JPMorgan Chase
📍 Mumbai