Walk-in For CSA For Non Voice Process With Valuable Typing Speed required (Freshers also Welcome with Good Communication Skill in English )
Time and Venue
28 January - 30 January , 10.00 AM - 2.00 PM
Gear Inc , 7th Floor, Godrej Genesis, Street Number 18,Block EP & GP, Sector V, Bidhannagar , Kolkata, West Bengal India 700091
Contact - Srubabati
Job description
The purpose of the Customer Support Associate is to act as the primary point of contact for customers, ensuring high levels of satisfaction to the end users by providing timely and accurate solutions to inquiries and technical issues. By leveraging empathy and product expertise, the role aims to build long-term customer loyalty and protect the brand's reputation. Ultimately, the associate serves as a vital feedback link, translating customer needs into actionable insights that drive continuous service improvement.
JOB RESPONSIBILITIES
Responding to customer queries via live chat or CRM Tool in a timely and professional manner within the defined SLA.




Identifying and assessing customers' needs to achieve total satisfaction and clarify the root cause of their issues.
Troubleshoot product/service-related issues and provide accurate solutions
Walking customers through product features, processes, or troubleshooting steps to ensure they get the most value from the service.
Keeping accurate records of customer interactions, sharing timely responses of end user queries in the CRM system.
Relaying recurring customer pain points and suggestions to the Management teams to help improve the overall user experience.
Handle client requirements and ensure alignment with service expectations.
Identify and escalate critical or unresolved issues to the appropriate department.
Achieving specific KPI targets at a daily, weekly & monthly level.
JOB REQUIREMENT
Bachelors degree in any field or equivalent experience.
Experience in Customer Support or a similar role (SME or Senior Agent experience preferred) would be an added advantage.

📌 Walk-in For CSA For Non Voice Process With Good Typing Speed required (Kolkata)
🏢 Gear
📍 Kolkata