Who We Are
Testsigma is building the world's first Quality Intelligence Platform — AI-powered, agent-driven, and designed to make software testing intelligent rather than just automated. Our platform learns your application, your history, and your domain. It doesn't just generate tests — it understands risk, detects gaps, and gives teams the confidence to release.
What This Role Is
The Technical Account Manager at Testsigma is the technical backbone of the customer journey. You own the technical health of your assigned accounts — onboarding, adoption, configuration, and ongoing technical engagement — and you coordinate across internal teams to make sure the customer gets what they need.
This is not a passive role. You assess each customer situation, determine what intervention is needed, and pull in the right resource. You are the one who sees the full technical picture of an account and acts on it — across SMB, mid-market, and enterprise, in a 24x5 global environment.
What You Will Own
? Technical Onboarding — Own end-to-end technical onboarding from kickoff through the customer's first production test suite. You close onboarding when the customer is genuinely live, not when the tasks are done.
? Adoption & Technical Health — Identify blockers before they become customer-visible problems. Build account-specific adoption plans and execute them. Monitor usage signals and act proactively.
? Technical Consulting — Lead technical calls and deep-dives with a transparent agenda. Diagnose complex environments, design the right approach, and execute it with the customer's engineering or QA team.
? Cross-Functional Coordination — Pull in the right internal team (TSE, ES, Product) when needed — and own the follow-through every time.
? Operational Discipline — 24-hour follow-up after every customer interaction. Zero accounts with lapsed status. Weekly team reviews with a prepared update.