Confident decisions driven by deep expertise and tenacious research.
Everest Group helps business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit www.everestgrp.com.
Job Overview
This role is part of the BPS Pricing cluster within the Commercial and Solution Analytics (CSA) practice, which assists buyers and service providers with pricing decisions in BPO outsourcing arrangements. On the buy-side, the practice advises buyers on optimizing their sourcing spend by providing fair market price comparable for outsourced services and by rationalizing their BPO services portfolio. On the supply-side, the practice helps providers by providing price benchmarks vis-a-vis peers, understanding competitive commercial constructs,
sharpening solution sizing approaches, and improving win-rates in BPO deals. A significant component of work extends beyond just unit pricing analysis, to include elements such as best-in-class ongoing productivity, Return on Investment (ROI) from transformation, and solution design elements (sizing, staffing mix, shoring, etc.)
Sample engagement types where the individual is likely to work include (not exhaustive):
Supporting a leading Europe based CPG company with a detailed commercial assessment of their existing contact center outsourcing (CCO) services contract to help them decide if they should renew with their current vendor or go to market with an RFP for a recent vendor.
Supporting a Tier 1 BPO service provider with best-in-class price benchmarks, solution sizing (day 1 FTEs, ongoing reduction glide path), and transformation ROI across their portfolio of Healthcare BPO services
Conducting a sole-sou