Dear Candidate,
Greetings from TATA Consultancy Services
Thank you for expressing your interest in exploring a career possibility with the TCS Family.
Job Title: ServiceNow ITOM Developer
Experience: 5-13 Years
Locations: Pune
Job Description:
We are seeking a skilled ServiceNow ITOM Developer to design, implement, and support IT Operations Management solutions on the ServiceNow platform.
Key Responsibilities:
Develop and implement ITOM modules such as Discovery, Service Mapping, Event Management, and Orchestration
Configure and maintain MID Servers, patterns, and probes/sensors
Build integrations with third-party monitoring tools using REST/SOAP APIs
Customize platform components using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer
Perform CMDB data modeling, reconciliation, and data quality improvements
Troubleshoot and optimize Discovery and Service Mapping performance
Collaborate with stakeholders to deliver scalable ITOM solutions
Required Skills:
Hands-on experience in ServiceNow ITOM (Discovery, Service Mapping, Event Management)
Robust knowledge of CMDB, CSDM framework, and infrastructure concepts
Proficiency in JavaScript and ServiceNow scripting
Experience with MID Server setup and integrations
Good understanding of ITSM processes
ServiceNow certifications (CSA / CAD / CIS-ITOM preferred)
📌 ServiceNow ITOM (India)
🏢 Tata Consultancy Services
📍 India
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