Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Senior Analyst - Service Support Management plays a crucial role in –
Managing customer support operations,
Ensuring high-quality service delivery, and
Promoting customer satisfaction
They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in
service support within an organization.

How you'll make an impact

Responsibilities:
Act as the primary point of contact for the branch,



providing comprehensive support
Responsible for end to end support of the policy lifecycle services
Participate in renewal review meetings alongside Producer, CSM and sales team
Support a team of 5-7 Client Service Managers at the branch
Take Proactive measures to initiate pre and post-renewal activities promptly
Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
Handle queries effectively, aiming to minimize re-work at service center
Collaborates with branch to identify time consuming activities that can be offshored to service center
Foster and maintain a positive relationship with branch staff to enhance the overall customer
experience

About you

Qualifications:
Education: Bachelor's/Master's Degree
Licenses/Certificates: Insurance certification will be the additional advantage
Work Experience: 1. Graduate with 3-5 years of experience in an Insurance domain
2. Insura

📌 Senior Analyst (India)
🏢 Gallagher
📍 India