Essential Functions

• Identifying the gaps between the desired state and the current state of
knowledge and developing customized training curriculum that is scalable and
provides EXL a competitive edge
• Work with stakeholders to create capability building strategy based on
skills identified as necessary to achieve overall organization goal
• Design and deliver clinical related programs that focus on employees at
different stages and offer blend learning solution
• Develop a plan for equipping employees in effective overall healthcare
management.
• Training need analysis, researching, designing and developing content such
as module outlines, presentations, trainer’s guide, participant’s guides and
other training material
• Designing training aids like activities, role plays, case studies, etc. in
order to make the training session more lively and interactive
• Ensuring that the quality of content is maintained as per the targets
assigned and should be in accordance with internal standards
• Identification of appropriate methodology for the implementation of
training




• Training and certification of trainers on the training modules
• Building PPTs and other material and participate in presentation to the
client/ internal customers
• Participate during client visits (presentation of capability building
programs)
• End to end training management

Performance parameters

• Quality and accuracy of deliverables
• Efficiency and effectiveness (result-orientation)
• Training delivery
• Adherence to internal standards
• Interaction with the clients/ customer at an appropriate level to ensure
high levels of client satisfaction
• Employee satisfaction, people development and morale
• Positive performance on any other function that may occur from time to time or
as directed by the Supervisor
• Builds and maintains atmosphere where coaching, counseling, and feedback
are considered essential for better performance
• Risk recognition, assessment, analyses, management and mitigation
•

📌 Lead Assistant Manager (Kochi)
🏢 EXL
📍 Kochi