We are seeking a detail-oriented and organized ERP Coordinator & Document
Controller to manage day-to-day operations across our ERP ecosystem and project
initiatives. In this role, you will act as the operational bridge for both ERP
support and project execution—setting up and tracking project lifecycles in
Jira, monitoring SLA compliance, creating performance reports, and maintaining
strict version control over all technical and functional documentation.

Key Responsibilities

1. ERP Operations & Project Coordination

* Support day-to-day functional and administrative activities within the ERP
system.
* Create, set up, and maintain ERP project boards and timelines in Jira; log,
classify, assign, and track project tasks, milestones, deliverables, and
change requests in close coordination with the Project Manager (PM) and task
owners.
* Act as a primary liaison between business end-users, internal functional
leads, and external technical consultants/vendors.
* Assist the ERP Project Manager in monitoring project dependencies, driving
task accountability,



and coordinating module rollouts.
* Coordinate functional testing sessions, user access requests, and routine
system checks.

2. Support & Incident Management

* Log, classify, assign, and track user-reported issues and change requests in
the ticketing system (e.g., Jira, ServiceNow, Freshdesk).
* Routinely monitor ticket lifecycles to ensure support requests and system
bugs are resolved within agreed-upon Service Level Agreements (SLAs).
* Escalate unresolved tickets or bottlenecked requests to functional
consultants or vendor leads in a timely manner.

3. Reporting & Analytics

* Prepare and present weekly and monthly ERP performance and project reports,
detailing:
* Open vs. closed tickets, response times, and SLA compliance metrics.
* Project task completion status, milestone burn-downs, and pending change
requests across active Jira projects.
* System uptime, recurring user issues, and key operational trends.
*

📌 ERP Co-ordinator (Noida)
🏢 GEDU
📍 Noida