1. PRINCIPAL ACCOUNTABILITIES

Accountabilities Major Activities
* Provide Level 1&2 production support for Oracle E-Business Suite (R12.2.10)
with help of vendor partner
* Service Level Agreements (SLAs) for support issues.
* Perform incident analysis, troubleshooting, root cause analysis (RCA), and
permanent issue resolution.
* Manage service requests, incidents, problems, and change requests through
ITSM tools.
* Support Month-end, Quarter-end, and Year-end financial closing activities.
* Coordinate production deployments and post-production verification.
* Ensure minimal business disruption during planned and unplanned outages
* Act as the primary IT contact for Oracle EBS users.
* Understand business requirements and provide timely functional and technical
support.
* Troubleshoot user issues and resolve application problems within SLA
timelines.
* Conduct regular follow-ups with business users until complete resolution.
* Maintain high user satisfaction through proactive communication.
* Provide application guidance, knowledge sharing, and end-user training.




* Support onboarding of recent users and business process adoption.
* Have knowledge on PL sequel data queries, query to identify technical issues.
* Prepare functional test scenarios and perform unit testing.
* Support testing for
* System Integration Testing (SIT)
* User Acceptance Testing (UAT)
* Regression Testing
* Coordinate defect resolution with business users and implementation partners.
* Validate fixes before production deployment.
* Create, modify, disable, and reactivate Oracle user access.
* Create and maintain responsibilities, menus, request groups, profile options,
and role assignments.
* Assign and revoke responsibilities based on approved access requests.
* Ensure Segregation of Duties (SoD) compliance and least-privilege access.
* Support employee onboarding, transfers, and separation activities.
* Perform periodic user access reviews.
* Remove inactive or unauthorized access.
* Maintain co

📌 Assistant Manager (Mumbai)
🏢 Apraava
📍 Mumbai