Must Have Experience · Experienced in implementation of ITSM solution using
industry best practices · Experienced of implementing ITSM + (one of ITOM, ITBM,
GRC, CSM, HRSD) · Hands-on development experience of ServiceNow scripting like
Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy,
Client scripts, Email Inbound · Good experience of Service Portal and widget
creation · Very good experience of REST and SOAP based integration, scripted
REST and SOAP API creation · Knowledge of Authentication via Auth 2.0,
certificates and Mid Server · Implemented ServiceNow project in Domain separated
instance · Experienced in implementation on ServiceNow Discovery, Service
Mapping, Event Mgmt and Orchestration use cases. · Good knowledge of MID Server




installation and management · Experience of custom applications development ·
Experience of LDAP/Active Directory/SSO implementation · Knowledge of Flow
Designer, Integration Hub and Orchestration use case implementation Positive to have
Experience · X · Experience in working on Performance Analytics · Design and
modification of ServiceNow Service Portal. · Review existing set up and provide
best practice recommendations in line with the OEM · Excellent knowledge of
ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. ·
Experience with HTML coding and Jelly script strongly preferred

📌 ESM Architect (India)
🏢 Hexaware
📍 India