Primary Purpose of Role:
Design, implement, and support enterprise telephony services with a focus on availability, performance, standardization, and secure connectivity across sites and environments.

Key Responsibilities:

Configure and support voice infrastructure including IP telephony, SIP trunking, dial plans, and UCaaS platform services.
Manage extension assignments, dial plan dependencies, call routing policies, and voice segmentation across sites.
Implement and maintain QoS standards specifically tuned for voice traffic, codecs, and real-time media flows.
Support remote access services for voice platforms and troubleshoot connectivity and registration issues with security and network partners.
Execute change planning, risk assessment, implementation, and validation for voice configuration changes (CAB aligned).
Maintain voice documentation, call flow diagrams, trunk configs, standards, and as-built provisioning records.

Key Performance Measures:
Change success rate (no incidents / minimal rollback)
Voice service availability and performance KPI attainment




Reduction in recurring incidents (problem elimination)
Compliance to standards (configs, segmentation, documentation)
Delivery timeliness for assigned projects/requests

Competencies and Behaviors:
Highest Standards (Skilled): designs and implements to standards; robust testing/validation.
Execution & Evolution (Skilled): delivers reliably; improves performance and maintainability.
Drive a Positive Customer Experience (Skilled): partners well with sites/app teams; communicates clearly.
Collaboration & Inclusion (Skilled): coordinates across Infrastructure, Security, and providers.

Qualifications:
Bachelor’s degree preferred (or equivalent experience)
CCNA / Microsoft Teams or equivalent preferred
Hands-on experience with Cisco Voice, Webex, Teams voice and enterprise switching/routing and WLAN
ITIL change practices familiarity preferred

Experience:
5 + years in the IT infrastructure field
3-5 years in V

📌 Voice Engineer (Pune)
🏢 Allison Transmission
📍 Pune