Manager/Senior Manager: Consumer Insights (AI-First)

About Urban Company
Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors,



and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

Customer love: Build a platform that offers truly delightful and differentiated services
Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood
Technology first: Bring innovation and technology to an age-old industry.

About the Role
Urban Company is at the scale where every category decision - a pricing change, a current SKU or a change to the consumer journey moves meaningful NTV. Sharp research is our muscle that sets those decisions up for success. And the industry itself is being rewritten: consumer studies that took weeks now take days with AI moderators and synthesis; pricing studies that needed 400 CATI interviews can be run end-to-end with AI calling.
We are look

📌 Manager/SM- Consumer Insight (Gurugram)
🏢 Urban
📍 Gurugram