Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Job Description:
(Tasks, responsibilities) Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
Provide support for both Sales and Service module to end users from Countries and regions applying Support Concept;
Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
Create, maintain and improve existing SAP C4C Training documentation; Organize and deliver trainings to SAP C4C end-users;
Provide support in different Testing activities (User Department testing,



Regression testing, UAT and Integration testing);
Cooperate with technical department during implementation of technical requirements and bug fixing processes;
Assist during creation of documents for business/technical requirements; Test SAP Sales and Service solution and document bugs;
Manage manual and automated data imports into the system;
Document processes and interfaces; Work on data quality check.
Profile (technical/technological skills, soft skills) University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT At least 4 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
Experience in Implementation of CRM solution (mandatory) Experience in Support processes (mandatory) Exceptional presentation skills (mandatory)
Familiar with Agile methodology Knowledge of JIRA or similar tr

📌 SAP CRM (Bengaluru)
🏢 Bosch Group
📍 Bengaluru