Keep our clients successful after launch — adoption, support SLAs, renewals, and turning happy customers into referenceable partners.
Jaipur, Rajasthan (Hybrid)
Full Time
2–5 years
Competitive — based on experience
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About The Role
Delivery doesn't end at go-live. As Customer Success Manager you own the post-launch relationship: support rhythms, health checks, expansion conversations, and the renewals that fuel our growth.
Responsibilities
Own a portfolio of live client accounts and their success plans
Run onboarding, training, and quarterly business reviews
Track support SLAs and coordinate fixes with engineering
Identify expansion opportunities and support renewal negotiations
Turn satisfied clients into testimonials, references, and case studies
Requirements
2+ years in customer success or account management for tech products/services
Structured communicator — agendas, notes, follow-ups that happen
Calm under escalation, honest with bad news, quick with good news
Working understanding of software delivery lifecycles
Benefits
Competitive salary with performance-linked growth
Health insurance cover for you and your family
Learning budget for courses, certifications, and conferences
Modern office at Vaishali Nagar, Jaipur with flexible hours
Direct exposure to global clients and senior leadership
Annual team offsites and a culture that celebrates shipping
Job Summary
Department
Client Services
Location
Jaipur, Rajasthan (Hybrid)
Employment Type
Full Time
Experience
2–5 years
Compensation
Competitive — based on experience
Posted On
July 25, 2026
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