* Manage the process and take corrective steps where necessary or make
incremental improvements
* Provide coaching and feedback to team members to enable them to improve their
performance
* Assist recent hires such that they are productive on the floor in the shortest
possible time frame
* Handle escalations, Provide inputs on process and system/business application
to the team members
* Client Interaction, where required at the level of Supervisors
* Ensure compliance with internal policies and procedures, external regulations
and information security standards
* Ensure that the process transactions are processed as per Standard Operating
Procedures (SOPs)
* Must have experience in insurance underwriting and claims back office
processes
* Ensure that the assigned targets in accordance with SLA are met by the team
* Ensure that the quality of the transactions is in compliance with predefined
parameters




* Must have fundamental knowledge of US insurance and high level Policy/ Claim
lifecycle
* Must be able to train a team, create SOPs and process maps
* Knowledge of Multiple transactions will be required as this will initially be
a relatively small team
* Ensure that the process transactions are processed as per SOP
* Ensure that the assigned targets in accordance with SLA are met by the
team/process
* Ensure that the quality of the transactions is in compliance with predefined
parameters
* Must have process knowledge and would be required to perform QA of
transactions
* Ensure adherence to establish attendance schedules, Company Policies and
Procedures
* Detailed knowledge of specific department products, workflows and procedures
related to work performed
* Business writing skills
* Excellent interpretation skills

📌 Assistant Manager (India)
🏢 EXL
📍 India