Account Management, Client Relations, Customer Experience, Customer Operations, Customer Success, Property Management, Service Operations

EST Hours Required

Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files.

This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment. You will be responsible for communication, follow-up, documentation, issue resolution, and making sure nothing falls through the cracks.

This is not a basic customer service role. We are looking for someone who can own client outcomes, manage multiple files at once, and communicate professionally with property owners, tenants, internal teams, and service providers.

How to Apply

Apply with your resume
If your background aligns, you’ll receive a link to a short pre-recorded video interview shortly after applying

What You’ll Do

Act as a main point of contact for property owners and tenants throughout the management process




Manage multiple active client and property files at once with strong organization and follow-up
Provide proactive updates so owners know what is happening, what is pending, and what happens next
Handle time-sensitive issues with urgency, professionalism, and clear communication
Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations
Collect, review, and track required documentation according to company process
Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement
Identify stalled files, missed follow-ups, client concerns, and service issues before they escalate
Escalate issues early when needed and protect client satisfaction through robust judgment
Support a structured, process-driven client experience from start to finish

Requirements

3–5+ years of Account Management, Client Success, Client Services

📌 Account Manager (Kolkata)
🏢 Royal York Property Management
📍 Kolkata