About Urban Company
Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their homes and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

What you’ll do:
The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered.

There are 3 major roles within this mandate –
Onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered
Ensuring no breakage in daily operations in your city




Implementing growth and quality improvement initiatives in sync with category heads at central level

Owning above mandate will require you to do the following –
Building a strong connect with service professionals in your city
Deploying your analytical skills to deep dive on key business problems and propose solutions
Running tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.

What we need:
Sharp and hungry professionals willing to go above and beyond to create impact
6 months -2.6 years of work experience
Bachelor’s degree is mandatory
Ability to work in an setting that is fast paced, requires solving ambiguous problems and highly outcome oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on ground.
Strong analytical skills
Hustle and get things done attitude
If deep problem solving at scale, and a fast-pace

📌 Category Operations Manager (Gurugram)
🏢 Urban
📍 Gurugram