Lab Administrator/Level 2 Support – Cloud & Coding Labs

Job Description
Location: Gurgaon, Haryana

Role Summary
A technically strong Level 2 Lab Support Engineer is being sought to set up, manage, support, and troubleshoot cloud-based learning labs for an institute such as Saras AI. The role focuses on provisioning and maintaining coding environments (Python, cloud sandboxes, Codio-style platforms), supporting students and instructors during lab sessions, resolving lab access and environment issues, enabling AI code-generation assistants, and ensuring reliable lab operations across training programs. The position supports programs centred on cloud computing, programming, data engineering, and AI-assisted development.

Key Responsibilities
Set up, configure, maintain, and troubleshoot cloud-based lab environments (AWS, GCP, Azure, or similar platforms).
Use Python scripts and automation to provision, reset, and manage student lab environments and sandbox instances.
Configure and support coding platforms such as Codio, Jupyter, VS Code environments, containers,



and cloud-based sandbox labs.
Provide Level 2 technical support to students and instructors during lab sessions, workshops, and live classes.
Troubleshoot lab access issues, setting configuration problems, authentication issues, and platform-related incidents.
Support and integrate AI code assistants (e.g., GitHub Copilot or similar tools) within learning environments.
Work with GitHub Codespaces or similar cloud development environments.
Maintain observability and monitoring layers, including logging, performance monitoring, debugging tools, and VS Code extensions.
Monitor lab usage, uptime, cloud costs, and overall platform health; proactively identify and resolve operational issues.
Maintain environment templates, documentation, troubleshooting guides, FAQs, and operational runbooks.
Collaborate with faculty and curriculum teams to prepare, validate, and support labs before and during sessions.
Coordin

📌 Level 2 Support – Cloud (Gurugram)
🏢 Saras AI Institute
📍 Gurugram