Process all reservation requests, changes, and cancellations received by phone,
fax, or mail. Identify guest reservation needs, determine appropriate room type,
and verify availability of room type and rate. Explain guarantee, special rate,
and cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Communicate information regarding
designated VIP reservations. Input and access data in reservation system.
Respond to any challenges found for accommodating rooming requests by
communicating with appropriate individual or department. Oversee accuracy of
room blocks and reservations. Input group rooming lists using reservation
systems, revise room blocks to maintain the required number of available rooms
and keep organized files of all groups. Set-up proper billing accounts according
to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and qualified; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of formats. Move,
lift, carry, push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.