Job Title: IT Support Engineer

Location: Noida, India

Position Overview

GEDU is hiring an IT Support Engineer to join its IT Operations team in Noida.
The role involves providing first-level technical support, resolving IT
incidents and service requests, supporting Microsoft 365 environments, and
ensuring a seamless end-user experience across the organization.

What We Expect from You

* Provide L1 support through ITSM tools, email, phone, and walk-ins.
* Troubleshoot hardware, software, Windows, Microsoft 365, and network-related
issues.
* Manage tickets within SLA timelines and escalate issues when required.
* Support user onboarding, offboarding, account provisioning, and device setup.
* Install and maintain desktops, laptops, printers, and peripherals.
* Maintain IT asset inventory and documentation.
* Ensure high customer satisfaction through timely issue resolution.

What You Should Bring

* 2-5 years of experience in IT Service Desk or End User Support.
* Robust knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, and Office




Applications.
* Experience with Active Directory/Entra ID and user administration.
* Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
* Experience with ITSM tools such as ServiceNow, Jira, Remedy, or SMP.
* Knowledge of IT Asset Management processes.
* Strong troubleshooting, communication, and customer service skills.
* Ability to work independently and manage multiple priorities.

Nice to Have

* Microsoft Certifications (AZ-900, MS-900, MD-102).
* Knowledge of ITIL best practices.
* Experience supporting enterprise or global users.

GEDU Global Education is a dynamic and innovative group of education providers.
Across our institutions, programmes are designed to have a direct impact on the
lives of our students, apprentices and trainees; to equip them with the skills,
knowledge and experience necessary for success in their chosen field.

📌 IT Support Engineer (Noida)
🏢 GEDU
📍 Noida