About The Role

We are looking for an exceptionally organised and collaborative Manager - Business Operations Support to serve as the operational backbone that connects our technology, product, finance, compliance, and business teams. This is a cross-functional role embedded across the Operations and Compliance verticals, responsible for ensuring that internal processes are productive, well-documented, and scalable as we grow under our RBI PA and PPI licences. You will also serve as the L2 escalation point for complex operational queries that cut across functions—acting as the go-to problem-solver for issues that don't sit neatly in any one team—and will own corporate-level reporting and RBI operational reporting in coordination with the Compliance function.

What You'll Do

Cross-Functional Coordination

Act as the central coordinator across Technology, Product, Finance, Legal, Compliance, and Business teams—ensuring alignment on operational requirements for new product launches, system integrations, and regulatory changes




Own the end-to-end tracking of cross-functional initiatives from requirement gathering through to go-live, flagging blockers and driving resolution
Facilitate weekly and monthly cross-functional review meetings; maintain decision logs, action trackers, and RACI matrices
Serve as the operational bridge between the Compliance team (CMP) and Operations team (OPS) for shared workstreams such as merchant risk reviews, audit support, and policy implementation

L2 Escalation Management

Own the L2 escalation desk for complex operational issues that require cross-team investigation or judgment—covering payment anomalies, merchant disputes, reconciliation exceptions, and policy edge cases
Define and maintain escalation SOPs, turnaround benchmarks, and routing logic for L2 cases across all operational sub-functions
Maintain a log of L2 escalations, root causes, and resolutions; use patterns to drive systemic fixes with product and tech teams

Corporate & RB

📌 Manager - Business Operations Support& Cross-Functional) (India)
🏢 Olik Global
📍 India