Overview
We are seeking a Deputy Director – Service Modernization & AI-led Engineering to lead the global service management product and engineering transformation of PepsiCo’s IT ecosystem, driving an AI-first, data-driven, engineering-led, and experience-focused operating model across a large, multi-disciplinary organization.
This role owns the IT Service Management product and operating model — spanning Process, Service Experience, Automation, AI-led Engineering, Reliability, and Continuous Improvement — and leads service modernization initiatives that simplify ways of working, enable product-led capabilities, automate operations, and embed intelligent, self-healing patterns into the enterprise IT ecosystem.
You will manage managers, senior engineering leads, and strategic vendors across a global organization, drive modernization and engineering portfolios, and represent Service Management product capability to PepsiCo leadership
Responsibilities
· Own and evolve the IT Service Management product and operating model, integrating Process Management, Service Experience,



Automation, AI-led Engineering, Reliability Engineering, and Continuous Improvement frameworks across global operations.
· Lead globally distributed teams, managing managers, senior engineering leads, product capability teams, automation teams, and vendors across service management, AI-led engineering, and enterprise service modernization.
· Drive teams in an agile, product-oriented, and outcome-focused way of working, ensuring explicit priorities, measurable business outcomes, disciplined execution, and continuous delivery of value.
· Establish and govern CSL/SLA KPI structures — performance dashboards, benchmarking, SLA/XLA tracking, engineering productivity metrics, service reliability metrics, and KPI Tree frameworks that connect operational performance to business value drivers.
· Drive service modernization by partnering with platform and technology teams to harmonize fragmented service managemen

📌 Deputy Director (India)
🏢 PepsiCo
📍 India