* Manages assigned Customer Service office with integrity and ethical business
practices, and in accordance with Mouser policies, procedures, and practices.
Provides support for other departments and branches as needed. Develops and
maintains a productive work team by hiring qualified personnel, training, and
managing performance.
* Gratifies and astonishes customers with service excellence. Demonstrates
knowledge, experience and understanding of distribution. Develops
results-oriented customer service strategies. Manages daily operations to
meet department and company objectives and pursues business opportunities
beyond customer requests. Sets and tracks goals.
* Understands and able to correctly work with multiple currencies, profit
margins, markups, competitive pricing strategies, and other requirements
regarding processing international orders.
* Expands product knowledge utilizing all available sources. Keeps self-current
regarding industry trends, practices, news.
* Supports and participates in company total quality process.




* Flexible to meet the changing needs of the business and willingness to take
on current responsibilities and assignments.
* Bilingual – fluent verbal and written in local language and English.
Additional languages may be required.
* Proficient typing and math skills including currency conversions and profit
margins.
* Professional writing and presentation skills.
* PC experience in a Microsoft Windows environment, proficient with internet
email, Microsoft Word, Excel, PowerPoint, Outlook, and other software.
* Internet savvy and familiarity with E-Commerce.
* Bachelor’s Degree in any field.
* Internal candidates:
* Minimum 1 year as a highly performing Lead/Coordinator or a total of 2
years as a highly performing Mouser employee.

This is a summary of the primary accountabilities and requirements for this
position. The company reserves the right to modify or amend accountabilities and
requirements at any time at its sole discretion based on b

📌 Customer Service Assistant Team Lead (Bengaluru)
🏢 Mouser
📍 Bengaluru