We Are Hiring – Customer Support Executives (EdTech Process)
We are looking for
10 Customer Support Executives to join our growing
EdTech team. This role requires excellent communication skills, problem-solving abilities, and a customer-focused approach to ensure a seamless learning experience for students and parents.
Job Details
- Position: Customer Support Executive (EdTech Process)
- Number of Openings: 10
- Salary: Up to ₹15,000 + Incentives
- Job Type: Work From Office
- Location: Bhopal
- Language Requirement: Proficiency in Gujarati (mandatory)
Key Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Assist students and parents with platform onboarding and course selection.
- Provide technical support for login issues, payments, and content access.
- Resolve queries efficiently and manage support tickets professionally.
- Ensure high customer satisfaction and provide proactive solutions.
- Gather customer feedback and suggest improvements for better service.
Qualifications & Requirements
- Proficiency in Gujarati (verbal and written) is mandatory.
- 1-3 years of experience in customer support, preferably in EdTech or online education.
- Robust communication skills and the ability to explain information clearly.
- Experience in handling customer queries, troubleshooting, and issue resolution.
- Familiarity with CRM tools and customer support software.
- A proactive and customer-centric approach with multitasking abilities.