About the Role:

We're looking for a Technical Writer to create and maintain clear, accurate documentation across our platforms, integrations, and internal processes. You'll work closely with engineering, product, and technical account management teams to translate complex technical concepts into accessible documentation for both internal and external audiences.

What You'll Do:
Write, edit, and maintain platform documentation, including user guides, API references, and release notes
Document third-party and internal integrations, including setup guides, configuration steps, and troubleshooting resources
Develop and maintain Standard Operating Procedures (SOPs) for technical account management workflows
Collaborate with engineers, product managers, and account managers to gather technical information and ensure documentation accuracy
Organize and structure documentation for easy navigation and searchability (e.g., knowledge bases, wikis, help centers)
Review and update existing documentation to reflect product changes, new features, and deprecated functionality




Establish and maintain style guides and documentation standards to ensure consistency across all materials
Gather feedback from internal teams and customers to identify documentation gaps and improve usability
Support onboarding materials for new customers and internal team members

Requirements
Must have:

5–10 years of experience in technical writing, preferably in a SaaS, software, or technology environment
Demonstrated experience documenting software platforms and third-party/API integrations
Experience creating SOPs, playbooks, or process documentation, ideally for account management or customer-facing teams
Strong writing, editing, and proofreading skills with excellent attention to detail; fluency in English required
Ability to translate complex technical concepts into explicit, user-friendly content
Familiarity with documentation tools (e.g., Confluence, Notion, GitBook, MadCap Flare, or similar)
Basic u

📌 ZR_302 Technical Content Writer (India)
🏢 Priority IDC Private
📍 India