It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
ABOUT AVID
Avid makes technology and team-oriented tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.
To learn how Avid powers greater creators or for more information, visit www.avid.com.
JOB SUMMARY
At Avid, every role has a significant impact and is an integral part of realizing our mission. Avid Customer Care is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, postproduction, and broadcast news. Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team,



Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to both Post and Video Production customer bases.
Please note this role is to be performed remotely (100% home office) as a night shift, to ensure alignment to EST time zone.
RESPONSIBILITIES AND DUTIES
Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
Work within a global support team covering 24x7x365 operations
Able to write effective handoff from shift-to-shift for support issues
Provides proactive patch/upgrade planning including version compatibility
Creates and manages support cases in Avid’s case management system as appropriate
Reproduces and logs bugs as required
Engages additional specialized Avid resources when needed
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📌 Technical Support Engineer (India)
🏢 AVID
📍 India