* Provides optimal customer experience, exhibiting Mouser values to each
customer.
* Accurately processes various types of customer requests, including but not
limited to orders, special handling, quotes, returns, catalogs, samples,
product information, and information regarding Mouser services.
* Determines customer expectations and provides options to meet their needs.
* Generates recent and repeat business through customer service initiatives and
offering associated products and promotional items.
* Follows up with customers to ensure on going customer satisfaction.
* Promotes and maintains high standards of quality and service excellence.
* Processes work in a timely manner and meets daily productivity objectives;
displays a sense of urgency while achieving quality and productivity goals.
* Researches and expedites customer requests.
* Monitors and ensures delivery date and product quality to meet customer
requirements.
* Provides price and delivery quotes to customer within company specified
deadlines.
* Understands and can correctly work with multiple currencies and other




requirements about processing international orders.
* Effective time management and planning/organizing skills.
* Provides Chat support as required, local language plus other required
languages.
* Supports and participates in the company's total quality and customer service
expectations.
* Qualified verbal and written communication in local language (minimum),
including in a telephone environment.
* Successful completion of Customer Service Representative I Professional
Progression Plan.
* Consistently meets or exceeds Customer Service Representative II performance
metric requirements.
* Bachelor’s degree.
* Internal candidates:
* Experience can be a combination of internal and external experience.
* Minimum Highly Effective performance in current role.

This is a summary of the primary accountabilities and requirements for this
position. The company reserves the right to modify or amend acco

📌 Customer Service Representative (Bengaluru)
🏢 Mouser
📍 Bengaluru