Own the post-implementation governance of operational transformation within Air India’s Mission Management - validating that SOPs, processes, and frameworks designed by the Ops Transformation function are actually being executed correctly on the ground.
Operate as a direct report to the Ops Transformation Lead, taking workstream direction and priorities from the Ops Transformation Lead and feeding structured execution evidence back into the transformation cycle.
Bridge the gap between transformation design and operational reality - reviewing live operations, identifying execution gaps, and feeding structured observations back into the improvement loop.
Work closely with tactical teams - OCC controllers, dispatchers, ground coordinators and other departments - to assess day-to-day operational compliance against defined SOPs and performance standards.
Ensure Air India’s Mission Management operates as designed - and where it does not, raise structured findings with evidence, root cause, and recommended corrective action to the Ops Transformation Lead.
Key Accountabilities
Execution Review & Operational Discipline
Conduct structured reviews of live Mission Management and all operational departments to assess whether SOPs, processes, and standards are being applied as designed, identifying gaps between intent and execution.
Review shift-level operational decisions within OCC, escalation patterns, and coordination behaviours to identify where process discipline is breaking down and why.
Assess the practical usability of SOPs on the ground - flagging where documentation is unclear, inaccessible, or misaligned with operating conditions, and feeding back to the SOP governance owner.
Maintain a structured execution gap tracker - logging findings, severity, affected processes, and recommended actions - updated on a defined review cycle.
Transformation Cycle Inputs
Translate execution observations into structured improvement inputs for the Ops Transformation t
📌 Performance Governance (Gurugram)
🏢 Air India Careers
📍 Gurugram
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