City : Mohali
State : Punjab (IN-PB)
Country : India (IN)
Requisition Number : 47051

Job Title IT ServiceDesk Specialist

Reporting Line BEA Service Manager lead

Department: IT

Date JD prepared

Management Level:

Role Purpose Statement

The Service Desk Specialist responsibility is to ensure the day to day support for Netherland users in order to create a transparent and efficient communication between IT and the Business ; The ServiceDesk Specialist is responsible for the preparation, implementation and documentation for different IT projects that requires support . The ServiceDesk Specialist is responsible for being the central point of contact for IT Infrastructure operations for projects impacting Switzerland, Desktop support, DC operations, Branch Support

Key Interfaces: Internal - External
Internal: Internal: with all departments
External: Suppliers

Dimensions

Main Accountabilities

Key Performance Indicators (KPIs)

Installation + configuration of recent equipment like PC's (Desktop + Laptops), Printers (Local + Network), Phones (Digital + IP),



Scanners (Local + Network), Software (Lotus Notes, MS Office, Etc.) for NEtherland
Interface with centralized teams like Servers, Storage, Network, Security, Applications, and Database etc and get them to address dependent issues.
Helpdesk + 1st + 2nd level Support for the above mentioned end-user equipment and software
Patching, cabling supporting the DC team , Network Team
Managing the Intune implementation and mobile telephony equipment for Switzerland
Perform the local / physical activities in the Geneva HQ and at Safehost for Datacenter
Ensure complete and updated inventory of all IT Assets and regularly do the inventory check
Actively monitor the request/ incidents coming via SNOW from users to ensure almost zero backlog
Regular online proactive monitoring of all open service requests and monitoring allocation of the calls
Ensure that the services are delivered as per the agreed SLAs
Actively participate in I

📌 Service Delivery Specialist (India)
🏢 Bunge
📍 India