Great employee experiences don't happen by accident — they're designed. At Citi, we believe that the tools people use every day at work should be intuitive, seamless, and delightful.
If you're an accomplished UX leader, passionate about putting people first, obsessed with crafting digital experiences that genuinely make life easier, and excited by the idea that outstanding design can elevate the everyday moments of someone's working world, then this is the role for you.
We are excited to be hiring a senior leader to oversee UX strategy and efforts for our Audit, Legal, and Investigations businesses and to provide regional leadership for UX staff in India.
We require a dynamic, confident, and experienced leader who is capable of partnering with senior business leaders, collaborating closely with engineering, and motivating and inspiring their UX team to create intuitive and innovative experiences for our users.
Candidates should be seasoned UX professionals with an excellent hands-on skillset.
They should also have a strong understanding of Generative AI and ideally be practiced in creating experiences or prototypes using these technologies.
Responsibilities:
Lead a UX team, managing multiple major or complex projects from start to completion, with overall responsibility for delivery
Build and develop a high-quality team, coaching and developing team leads and senior designers
Work as a highly effective manager providing guidance and opportunities for junior managers and staff to grow and thrive
Apply a formalised UX research and design process for the team, ensuring delivery of high quality, repeatable results
Use metrics and data to support decision-making, guiding tech partners where needed to add necessary metrics
Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions.
Acts as a trusted partner to business stakeholders, "shifting left", and providing expert guidance
📌 Head Head of UX (Pune)
🏢 Citi
📍 Pune