AVEVA is creating software trusted by over 90% of leading industrial companies.
Job Title: People Tech Analyst
Location: Hyderabad, India
Employment Type: Full Time
The job
To provide responsive, day-to-day support across AVEVA’s People Technology platforms - primarily Workday, ServiceNow HRSD, and Peakon - by triaging queries, analysing issues, and delivering accurate, system-based solutions in line with established processes. The role focuses on operational excellence, including maintaining data integrity, contributing to knowledge assets, and collaborating with the wider team to ensure platforms remain reliable, productive, and user-centric. The Analyst supports a seamless user experience while identifying opportunities for continuous improvement.
Key responsibilities
Act as a reliable first point of contact for People Technology queries, providing guidance on system functionality, standard processes, and best practices.
Triage and manage incoming requests, performing initial issue analysis and routing or escalating where appropriate.
Monitor support queues, meet SLAs,



and maintain clear, accurate case notes to support traceability and audit requirements.
Assist with executing EIBs and processing Service Request cases, ensuring accuracy and adherence to system controls and established procedures.
Use, maintain, and contribute to knowledge articles and work instructions, ensuring content reflects system functionality and support processes.
Maintain the team’s internal knowledge base by keeping content up to date, ensuring alignment with defined support processes.
Support User Acceptance Testing (UAT) and regression testing by executing test scripts, recording results, and identifying defects or unexpected system behaviour.
Identify recurring issues or system-related pain points, providing insights and suggestions to improve system performance and user experience.
Handle system and personal data responsibly, ensuring compliance with GDPR and internal data governance

📌 People Technology Support Specialist (Hyderabad)
🏢 Aveva
📍 Hyderabad