Product Technical Support Analyst
Rotational Shift (includes night shift)
Job Location : Pune
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, cooperative, entrepreneurial, passionate and above all fun.
About the Team:
The Client Support Rep must effectively communicate and support the services and products that FIS Wealth provides. Possess knowledge regarding the Trust & Financial Services industry, which includes operational and system functionality. Accountable for building relationships at all levels with the client and developing an understanding of various client business models. Deliver increased value, productivity, and overall satisfaction to the client. Possess the qualities required to maintain a high level of client satisfaction with an assigned client base.
What you will be doing:




Provide operational and application support for Wealth related processes and systems.
Assist with daily support activities, issue investigation, and troubleshooting with minimal escalation.
Respond to customer inquiries via telephone or in writing via tickets.
Navigate and interpret mainframe systems, including batch processes and system outputs.
Follow documented procedures while identifying issues that require escalation.
Read Wealth System Documentation and interpret system functionality.
Support ongoing process improvements by adhering to quality, accuracy and control standards.
Participate in continuing education and skills enhancement to maintain up-to-date knowledge on industry trends and system features/functions.
Learn TrustDesk & 3270 functionality around Account Opening, Closing, Maintenance, trading, income payment, building/running report writers and TD downloads
Checkpoint changes and Dataset Updates – handled in TSO
Formatting, creating, loading

📌 Product Technical Support Analyst (Pune)
🏢 FIS
📍 Pune