The Prospect:
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network.
Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders.
Owns the customer request and experience from initiation to conclusion.
Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information.
Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.




Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
Follows up with Sales Department, suppliers, and customers on any outstanding issues.
Looks for opportunities to provide solutions.
Makes recommendations on areas for process improvement.
Make decisions based on policies and past precedence, seeking guidance as necessary.
Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
Performs other duties as assigned.

QUALIFICATIONS (Education/Training, Experience and Certifications)
High school diploma required; Bachelor’s degree a plus
0-3 years applicable experience in a customer relationship type role (sales, call center, etc.)

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
Strong communication skills, both ver

📌 Associate - Customer Support APAC (Coimbatore)
🏢 Avantor
📍 Coimbatore