Role Description

Senior Full-Stack Software Engineer We’re looking for a Senior Full-Stack Engineer, Mern stack with a strong AI background and the drive to make things happen. You’ll work across the stack and across teams, building AI-powered features for our CCaaS platform — and you’ll do it with ownership, not just execution. This isn’t a role for someone who waits for specs to be handed down. We want someone who challenges assumptions, navigates tradeoffs, and pulls together the right people to ship what matters. WHAT YOU’LL DO:

Design, develop, and maintain software solutions using Node.js, Nest.js, and React.js, with a focus on AI-powered features across the platform.
Build and evolve AI-based capabilities such as: n LLM-powered features for intelligent automation, summarization, classification, and decision support across CCaaS workflows. n Agentic workflows using tools like MCP, function calling, and multi-step reasoning pipelines. n Real-time AI integrations with voice and digital channels (transcription, sentiment, intent detection, etc.).



n Embedding and retrieval systems for RAG-based features and knowledge-augmented experiences.
Implement and drive event-driven architectures using Kafka to support async AI processing pipelines.
Lead small to medium technical projects end-to-end — from scoping and technical design to delivery and retrospective.
Navigate tech and product tradeoffs — work closely with Product and Design to challenge scope, propose alternatives, and land on pragmatic solutions without losing sight of outcomes.
Work effectively with contractors — onboard, align, and maintain quality standards across mixed teams.
Mentor engineers and raise the technical bar through code reviews, design discussions, and knowledge sharing.
Translate ambiguous business needs into explicit technical direction — and keep stakeholders aligned along the way.
Keep technical documentation sharp and actively contribute to engineering standards. WHAT YOU BRING:
Bachelor’

📌 Lead II (Pune)
🏢 UST
📍 Pune