The KYC Operations Manager is an intermediate management-level position responsible for providing leadership and direction to a team providing Anti-Money Laundering (AML) monitoring, governance, and oversight. The core objective is to manage and develop a dedicated internal Know Your Client (KYC) program, ensuring compliance with all regulatory and policy standards. This role is integral to the firm's Anti-Money Laundering (AML) monitoring, governance, and regulatory reporting framework. The ideal candidate will be a subject matter expert who operates with a high degree of autonomy, drives process improvements, and ensures the firm's adherence to the highest standards of compliance and ethical conduct.
Responsibilities:
Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control setting
Oversight and Quality Assurance: Perform comprehensive quality assurance checks on existing processes and recommend enhancements.
Stakeholder Engagement and Reporting:



Liaise effectively with internal and external stakeholders to manage exceptions and produce detailed Management Information System (MIS) reports.
Process and Transformation Leadership: Lead and manage key projects, including the development of project plans, execution of risk analyses, and delivery of weekly progress updates to senior management. Drive transformation initiatives aimed at re-engineering and optimizing KYC processes.
AI and Technology Integration: Utilize and promote the use of AI-powered tools and technologies to enhance the effectiveness and efficiency of AML monitoring, data analysis, and KYC operations.
Subject Matter Expertise: Serve as a Subject Matter Expert (SME) on KYC and AML matters, providing guidance and support to senior stakeholders and junior team members.
Risk Management and Compliance: Proactively assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation

📌 KYC Operations Manager (India)
🏢 Citi
📍 India